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Ofcom forces phone firms to sign up to dispute service

Ofcom forces phone firms to sign up to dispute serviceNews brought to you by Skint Tariffs, providers of price comparison for cheap international calls.

Telecoms regulator Ofcom is to force fixed-line providers to sign up to a dispute resolution service to deal with customer complaints.

The step follows an investigation into fixed-line mis-selling in 2005 which identified various types of mis-selling.

While complaints dropped as a consequence of the investivgation, Ofcom has now threatened communications providers with a fine of 10 per cent of turnover if they fail to sign up with a dispute resolution scheme.

Ed Richards, chief executive of Ofcom, said: "Far too many consumers are being misled by fixed-line companies and this investigation will lead to take firm action against those who disregard the rules.

"We want to make sure that consumers are treated fairly and are able to take full advantage of the increasing choice and lower prices that competition is delivering."

Fixed-line customers who want to make cheap international calls can take advantage of the access number provided by skinttariffs.com.

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